I’m a lucky person. Every day I get to do what I love, which is helping clients work out what their web project is going to look like.
As any good account handler or project manager will tell you, their primary role is to make sure that a project goes as smoothly as possible. This can mean managing people on both sides of the fence, and keeping everyone happy is no mean feat.
I’m a big believer that getting a project off to a strong start is integral to the success of that project, and for me that means helping the design team hit the ground running, and making sure they can begin doing what they do best as soon as possible.
I’ve read plenty of material recently describing account handlers as having a negative effect on the creative process of a project. These criticisms range from the account handler not allowing the designer access to the client throughout the project, through to making the designer jump through hoops on the whim of a client. Whilst I’m sure these aforementioned criticisms occur every day in the industry, I want to discuss how I believe an account handler can make a designer’s job in a typical web agency so much easier.