I recently added to my top ten most embarrassing moments of my professional life. No, I won’t be listing the top ten but this one was extremely disturbing because it affected a lot of people and basically went unnoticed and pushed out the truth and replaced if with a falsehood that had become the truth. I’m referring to an article I wrote about a famous designer but the images of the fantastic work weren’t actually his.

It was not my intention to prank or scam readers but I used the wonderful World Wide Web to gather my information and that was a blunder I should have seen coming. It wasn’t until a reader pointed out that the designer did not do the work, that I scrambled to find out the truth. At first, I thought, by the way the comment was worded, it was just a spam scam for a website and this was glomming onto the popularity of the article.

I started searching via Google to see if the work did truly belong to the designer, as I had found them on there. It seems my article had replaced most sources on this designer. Both a power trip and a frightening realization–I had rewritten history as far as the web was concerned.

It turns out the images, although marked with the designer’s name, were from a website created by a former student of his as a tribute to his work in “gestalt,” as the former student told me in an email. I panicked. Yes, my first thought was of how I had screwed over my career as a writer and how a blog, for which I had worked for so long had no choice but to fire me to save face. My second thought was of how stupid and lazy I had been to just trust information found on the internet.

With a heartfelt apology, a thoughtful rewrite and a saint of an editor who imparted, “it happens” I was able to fix the misinformation, which was—as hours rolled past and I calmed down, pleased with my humbling experience and admission—more a concern of setting history right again. I now understand the trauma of the heroes in time travel movies…except for Bill and Ted.

Time will tell if the damage is fixed…or if anyone really cares.


The truth and the legend

Comedian Robert Wuhl, in his HBO show “Assume The Position,” teaches the difference between true history and the legend that became the truth. As he often repeats, “when the legend becomes more famous than the truth, print the legend!” Frightening but true… or is it legend?

Paul Revere only road a few miles before being seized by the British and soiling his britches while other riders traveled from Boston to as far as New York. Revere was released while other riders were imprisoned. Thanks to Henry Wadsworth Longfellow, Revere is famous and no one else knows the name of the other men (“he deliberately skewed the facts in the poem for poetic effect—it’s not at all historically accurate. I think that should be pointed out in the post,” as the editor of WDD pointed out to me when I sent over the draft of this article).

History is full of such examples and we grow up reading history books that forget our forefather’s indiscretions, murder, rape, and dishonesty. While my own foolhardily researched article had only one or two of those, it doesn’t excuse the falsehoods portrayed as the truth.

The web is full of misinformation. Wikipedia has grown to become a trusted source of information, killing off the Encyclopedia Britannica, which parents use to buy their children one book at a time, usually missing several so a child couldn’t look up anything that started with G-J, L-N and the always ignored X, Y and Z. Of course, Wikipedia is written by anyone who has internet access and decides to pick a subject or just make one up. Misinformation abounds!

When people get email notices for schemes of transferring millions of dollars from dead Nigerians or notices of winning the Euro lottery, some eagerly send their bank information and others go to Snopes.com to see if the promise of easy money is a scam or the answer to a lifelong dream. When pleas to help poor stricken children with cancer by sending email addresses are posted to Facebook news feeds, some people go to Snopes.com and embarrass their friends by publicly posting that it’s a scam…if Snopes is correct, that is. Perhaps the editor/writer isn’t correct and some poor child’s hopes of a world record before dying falls flat. That would be tragic. As with my blunder with the aforementioned article, sometimes it happens purely by mistaken good intentions. Sometimes it doesn’t.

The biggest newspapers and news sources often make mistakes. When a huge headline, splashed across the front page destroys someone’s life, the retractions are often found buried on the second or third page of some future issue. Absence of malice is the theory that news is reported with the information at hand, at any given time. A person or persons may be known to be innocent of charges but a source claims they are not, ergo, the party or parties are guilty if those who know differently are not allowed equal time to put forth their information. That rarely happens…in Fantasyland! In the real world, it happens thirty or forty times every hour.

In our own humble industry it can be the wrong steps in tutorials, bugs in certain apps that aren’t mentioned, and ads about art school money-toilets that crank out graduates without training or a clue about becoming a professional. And yes, it can be the same problem I faced with my article with the wrong images. I hate bringing it up again but I deserve the spanking, so self-flagellation will show my regret.


The average designer has to be on guard

“How can I get into trouble if I don’t steal anything or research thoroughly?” you may ask.

Your research may depend on false sources. No matter how many sources you use, they may all be an ever-widening ripple in a pond, started from the untrue pebble dropped in the middle. My article, for example, pushed every other source many pages into Google responses. So far in, in fact, that many sources will never be viewed again. What if people use my article as a source for their own research?

Would books and publications have helped me stay on the narrow path of truth? Perhaps. The printed word tends to be under greater scrutiny. In my days of publishing, magazines and book publishers had fact-checkers on staff. Their sole responsibility was to research and officially authenticate claims of truths in every printed word. The economy has, of course, cut fact-checkers from staffs, apparently in greater numbers than proofreaders and competent management. Why worry about truth anymore when the public eats up the legend if it sounds better than the truth?


Why fight it? We’ve all heard clients tell us to “just leave it that way!”

Because it’s wrong. Because when the truth is too easily pushed aside, our very existence as a society dies. Anarchy sounds fun but try shopping for food or eating out when everyone runs amok with a sense of entitlement to their own rules, which have little or no respect for you. Imagine packaging that omits certain ingredients like rat droppings and machine part shavings or a child’s toy that fails to mention, “broken glass and rusty razor blades may protrude from the Hug-Me-Betsy doll.”

The big difference of doing the right thing is what keeps our society afloat. The “truth in advertising” law is only a few decades old, which explains why ineffective medication and highly flammable pajamas were sold to hapless consumers for so many years.


This is why crowdsourcing fails

There are many complaints about crowdsourcing but one of the biggest is that the designs supplied to clients looking for cheap solutions are not thoroughly researched. Normally, when a designer is engaged to do a company’s branding, logo, or collateral material, he or she will research the design direction to make sure the material doesn’t infringe on existing designs. With crowdsourcing, it has long been known that there is a problem with “inspiration” from existing designs. What can one expect when someone is paid $99 to provide designs worth thousands? Naturally the designers who participate in crowdsourcing or contest want to do the work quickly by cutting corners. Research is the first step to be cut.

It happens, sometimes by accident. Years ago, the National Broadcasting Company (NBC) had their logo redesigned from the ubiquitous peacock into a graphic “N.” A small station, somewhere in Nebraska, was using the very same logo. Well, small or not, they had it first and NBC was looking at major embarrassment, redesigning the logo and reprinting a million dollars worth of stationery, envelopes, signage, etc. With some negotiations and a large donation to the small TV station, NBC was able to keep their new logo and the tiny station redesigned their logo. Whew!

It has happened before and will keep on happening because people use the quick solution–look it up on the web! The web does not contain all the knowledge of the universe and judging from all the conspiracy theory and racial hate sites, much of the information is not true.


What Can You Do?

First responses on Google are not the best basis for research. You have to dig down through the layers and keep digging. Even with that, I’ve fallen into the same mistake a couple of times. Being spanked publicly for this blunder is embarrassing, albeit deserved. You don’t want it happening to you AND your client! If you use the internet for research, dig, dig, and dig some more. When in doubt–don’t use what you find.

Whether you are creating a logo, writing an article, or designing a web site, you are the final say and you are responsible for any information, image, or link you use. If a client hands you images for their project, you need to take responsibility and tell them the information can’t be used. Your reputation can be crushed with just one little mistake.

If you are tagging or labeling images or links, make sure they are unique. In my research for material, people who label images with the wrong information have duped me. Don’t count on everyone having the smarts to say, “by the way, these images are stolen from another source, are not mine or (artist’s name) and I just decided to put them up on the web because I have no idea about the copyright law and I’m only eleven years old.”

The web has made us lazy. Everything comes fast with the click of a mouse or tap of a Wacom stylus. Get back in the habit of doubting what you see because chances are, you have not won some big lottery or inherited millions from some dead Nigerian banker. Chances are, you will be making a huge mistake and will feel the sting once others point it out for everyone to see.


Have you been duped by information found on the web, only to find out it was false? What happened?

  • http://www.facebook.com/profile.php?id=662539912 Steve Spicer

    In my 25 years as a graphic designer I have been asked at times to be ‘economical with the truth’. I mainly work with non-profits and charities, people who you expect to have a higher regard for the truth than the average corporation.

    Sadly, that doesn’t appear to be the case. As the organisation gets larger, and as, it would appear grows from the visionaries that found it to more of a ‘professional’ organisation then it is easy for them to ride slip-shod over the truth – especially where supporter communications and fund-raising are concerned. 

    Let me say I am not going to name names here as I don’t want to be on the end of a writ, and in many cases the organisations concerned have cleaned up their acts in the last few years it would appear.

    Some lies were, I suppose OK. Routinely blood was made look bright red and the effect of gore tweaked – otherwise it tends to photograph like oil or chocolate and lose it’s impact. Smoke from burning buildings was enhanced. Model shots were used and identified.

    What wasn’t OK was whole scale fakery of images. One particular, very high profile christian charity used staged pictures for a number of years. As the agency, we were not told that these had been staged and they were used as if they were genuine. We did occasionally wonder how they managed to get some of the pictures, but were told that “it had been at a cost” and it was “necessary for security” to withhold details.

    One day they sent a pile of pictures of a village being invaded. There wasn’t a good pic there so I asked if they had any other. They sent the negs. On one of the negs there was part of a set and a camera. That raised the question and we parted company shortly after.

    Other times, different client, we were given copy to edit. Over a period, it was clear to see that actually nothing was happening with the donations, instead the writing got more speculative and exagerated. Once that was challenged the client found a different agency and eventually folded.

    very often the client is too close and too caught up in what they are doing to see that they are drifting. I don’t think any of our clients have wanted to deceive but the pressure from all around means that they can frequently go where, perhaps on reflection they wouldn’t want to.

    As a designer, I believe you share that responsibility with the client, you need to check their facts where you can and you need to wisely counsel them when there’s chance they can get overtaken by enthusiasm. Nearly everytime they will thank you. After all they employed you to make it better than they could do for themselves.

  • Anonymous

    There are plenty of high quality resources available through your local library.  EBSCO databases, for example, is a high quality resource for which your state pays up to a million a year to subscription fees, and it is available to all users free.

  • Heidi C.

    Superb post!

  • http://twitter.com/Philbradley Phil Bradley

    To paraphrase Neil Gaiman: “Google will give you a thousand answers – a librarian will give you one – the RIGHT one. ” Librarians know what they’re doing when it comes to search – use them!

    • http://myindigolives.wordpress.com/ Ellie K

      This is so true! Asking a reference librarian is free and can be done in person OR over the phone. Maybe online too, but phone or face-to-face is best for ensuring clarity in communication.  

      Librarians might not have the same level of information retrieval programming skill as a search engine developer (although some do). However, librarians are meticulous about fact checking.

  • Gyi Tsakalakis

    Too many of us take the web, news media, etc, at face value when it ultimately rests on us consumers to be suspicious of claims made online.

  • Anonymous

    Do you honestly believe that posting this article of admission makes you a bigger person than the likes of Henry Wadsworth Longfellow? I sure hope that you and your editor do. I know I certainly do. In regards to your note about print publications rendering corrections to a life damaging headliner in a small corner of a future article, its good to point out those are “print”. They’re out in physical form. Many websites would just as well delete the comment in hopes that it will go away and no one is the wiser. Others will only make the correction if there is a large crowd banging at the gates. You, dear Speider? From the mention of a single comment fly off in a frenzy of research – resulting in a front-page post essentially saying “I F*CKED UP! Read About It!” To be sure, this is the first thing I read upon reaching WDD.

    A few things happened to make this a pretty good day for me. One of which is getting my car back after a week of getting a new coat of paint. Reading your article on humble, honest corrections in journalism and research sits snuggly atop the rest. Lastly, I very rarely read an article that moves me to follow him or her on Twitter – pro@speider:twitter ably only two or three occasions before to be honest. I’d thought your name sounded familiar. You were already one of them, for writing the below article:


    Thanks for the great read. Followed x2

  • Speider Schneider

    Oops! I’M moved. I will have moved next month but that’s a whole other thing. ;)

  • Anonymous

    My pleasure, Speider.

  • Joseph Carmen Alessio

    http://www.paul-revere-heritage.com/midnight-ride-william-dawes.html For those who are interested in the truth behind Paul Revere’s ride… ;)