Business articles

When you think of customer service, be it as a freelancer or a large corporation, you probably think about rectifying problems promptly and with great finesse, exceeding customer expectations, and delivering promises on time and on budget....
Some days work sucks. We start out with good intentions, but our energy levels are low and we go from constructively improving our website to surfing the App Store looking for new games to play. One response to this kind of procrastination is...
A startup, by definition, is an entity with limited resources. Those resources could be budget, time, talent, or anything related, but what is certain is that there is indeed some form of limitation on resources - otherwise it wouldn’t be...
Being a business owner, entrepreneur or even just a freelancer can sometimes have its slower moments. When things get a little dry or you want to really increase your business, you've got to do some networking. Networking often leads to...
I was getting ready to quit my job and start a new company. It was one of those moments where you psych yourself up and rack your brain for any good excuse not to go through with it. Sort of like that moment right before you go off the tall diving board...
A former coworker of mine, James Harmon, is a bright and very talented designer with experience in some top corporations. He recently posted on Facebook a quote of his own thinking: “In life, everyone cuts their own deal. The trick is not cutting...
I posted on Twitter that I was having a case of writer’s block and asked what my followers wanted me to write about for my next article. “More horror stories!” was the resounding reply. Well, here’s one of the most horrid. It speaks of...
When I was a kid, I remember driving with my father during the gas crisis of the early 1970s. We drove past lines of cars that went on for about half a mile or more. We would stop at a local gas station where he knew the owner. The owner of the station...
A St. Louis design group announced a special gathering at a local design studio for a program entitled, "Educational Night: The Business of Design." The evening's program was hosted by a local design studio that is making leaps and bounds in...
When I first saw a web site designer who had posted a laundry list of prices on his site, I gasped in horror. It created some buzz in the design circles in which I traveled. No one agreed with the concept. Then, a well-respected design firm owner...
Obviously you are reading this blog. Why? You learn something that helps you become a better designer is the popular answer. Blogs inform, educate and entertain. Then there's The Oatmeal, which is just weird but people love it. Webdesigner...
Do what you love. That's what the career counselors tell you when you are young. That is what your parents pretend to instill on you when you are born. What they forgot to mention is that very few people are doing what they love and making a ton of...