• 10 Dec

    If any assumption is safe, it’s that six months after launching a website (or sooner?), its owners will have a list of things they want to change, from minor typos to entirely new functionality.

    Is it possible to accept feature creep as a natural (or at least inevitable) process?

    Many websites begin to fail when their goals change or their scope expands.

    Feature creep sets in when a client asks for one tiny adjustment that takes only a minute… and then never stops making requests.

    Accepting feature creep as a natural process requires an ability to distinguish between a genuine need and a run-away imagination or “Wouldn’t it be great if…” Read more

  • 9 Jun

    In over 10 years of freelancing I’ve had the fortune, and sometimes misfortune, of working with some unusual clients.

    While each client is a unique individual, I’ve found that many characteristics and behaviors are similar from client to client.

    Most of my clients are typically small business owners in the US.

    If you are working with a different type of clientele, your experience may differ, but probably not by too much.

    It’s my hope that in learning this information you’ll be able to make better preparations and decisions for yourself and your business. Read more

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