• 27 Dec

    Some of the truest words I’ve heard to date are, “If you don’t plan on creating your own business, then you plan on being broke.”

    While, there are many people out there who have made a nice living working for other companies, it shouldn’t be crazy to think about going into business for oneself, whether it be a full time job or a part time gig. With the changing economic climate things aren’t guaranteed and, quite frankly, the time spent helping someone else achieve their goals could be time well spent on chasing your own dreams.

    As graphic designers, freelancing and creating our own small business is usually a pretty common thought; it’s almost a given. Even if we don’t market ourselves as freelancers, I’m sure some of us have gotten into doing side jobs to put some extra cash in our pockets. Some designers just like to offer design services while others have full businesses revolving around clothing design or creating products, or perhaps partnering with someone else to offer more products and services.

    Regardless of what it is that you do, in order to see some growth in your business you’ve got to figure out who you are targeting. Many of us may believe that our product is for everyone, but trying to get your product in front of everyone is going to be painful and expensive. What you want to do is figure out who you are specifically targeting, figure out that niche and put your efforts into them. Finding out more about them will help your effectiveness and eventually help your reach because once you know who you’re selling to, you’ll better know how to design for them. Read more

  • 14 Dec
    Approval Manager 2012

    [Editor's note: This is a sponsored review for Approval Manager 2012]

    Getting your designs approved by clients in a timely manner is vital to smoothly managing any project. But it’s often more than just getting approvals.

    There’s often feedback, comments, notes, and other considerations you need to deal with during the process. Managing all that becomes a lot more difficult than simply getting a client to sign off.

    Approval Manager 2012 can help you manage the entire process so your projects run smoothly. It offers a number of new features compared to the previous year’s version. Read more

  • 2 Dec

    “Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.”

    This quote is from William Edwards Deming, the man who almost single-handedly shaped the business and manufacturing culture of Japan into the powerhouse that it is today.

    Some might argue he knows something about making profit.

    When starting out it’s straight forward that the goal is to get customers, but it’s undeniable that the lifeblood of a sustainable business is return clients.

    Every business has customers; they wouldn’t exist without them. Some of these customers will never return and this is why most business owners put a high emphasis on getting repeat customers. Read more

  • 11 Aug

    Disclaimer: This is a sponsored review for Approval Manager

    Any time you’re working in a team environment, it’s likely you’ll need a series of permissions and approvals for various stages of your project.

    Managing all these approvals, making sure that they’re done on time, and making sure that the right versions of everything are getting passed along to the right people can be a headache for even the most organized of project managers.

    Add into the team mix approvals from clients and it becomes an even bigger hassle.

    The truth is, a dedicated proofing and review system is pretty much a necessity for any designer working in a team environment. Without it, you run the risk of missing approvals from necessary team members, screwing up your entire project timeline.

    Approval Manager is a great answer to this kind of situation. Read more

  • 9 Aug

    Graphic design is one of those job that everyone needs but whose value perhaps not everyone appreciates.

    People who don’t understand the true value of graphic designers will try to take advantage of them, especially if they’re newbies.

    Others will try to calculate the time and effort involved in designing and then assume you’ll meet their expectations, however unrealistic.

    This can wear on you both financially and mentally, so you have to find ways to protect yourself. Here are four ways to keep your work and your clients in check.

    Have a look through them and let us know your experiences and whether you would add anything to this list.

    Read more

  • 5 Jul

    Some people collect stamps, others spot trains; I have become obsessed with wireframing software.

    I have tried and fallen in love with countless applications, from Balsamiq to Mockingbird to FlairBuilder. Although each has felt like true love, over time my gaze has wandered, and I find myself flirting with another tool.

    They all look so alluring, but over time I see their shortcomings. Perhaps I am just too fussy. Perhaps my needs are too unusual. What I really want is a tool that fits the way I do things, rather than me having to fit the tool.

    Do you have a favorite wireframing tool of your own? Do you even see the need for one? If so, do you go for all the bells and whistles or just a quick and dirty solution?

    Read more

  • 27 Jun

    “ … One of the roles of design is to bring humanity, intelligence and beauty to the world of business, and indeed to everyday life.” – Michael Beirut

    Is design losing its humanity? No one would suggest that computers are as adept as talented humans at creating innovative designs — yet — but technology has been making a significant impact on design-related professions in the last few years.

    In some cases, technology has lessened the amount of contact designers have with clients, colleagues and professional development organizations, causing a shift in the way the public relates to the profession.

    But when used judiciously and with some forethought, technology can reintroduce a strain of much-needed humanity into these essentially creative disciplines.

    Read more

  • 20 Jun

    As web designers, we all seem obsessed by HTML5 and CSS3 at the moment. Endless posts, tutorials and discussion about them dominate the blogosphere. But how much are we learning that can be applied today?

    Don’t get me wrong. We all need to understand HTML5 and CSS3. And a lot of it can be used today.

    My point is that we seem to be spending a disproportionate about of time reading up on the subject when so many other areas deserve our attention.

    While others are reading yet another tutorial on CSS animation, why not broaden your horizons by researching subjects that will allow you to offer an even better service to clients?

    I’ll share with you five areas that I believe are much neglected and that we need to learn more about. Read more

  • 6 Jun

    I don’t believe that the $3000 client is the lost cause we often think they are. Sure, for most agencies, a $3000 website is laughable; but I would argue that these clients present tremendous opportunities.

    In particular, I think web designers can cash in on low-budget deals. I worked in the agency world for a long time, so it took me a while to fully accept this, but I think you will find that it’s possible.

    The typical scenario involves a small-business owner interested in getting a new website. They’ll often have unrealistic expectations about how much it takes to design and build a website. Well, these expectations only seem unrealistic to us designers—I say they are undesirable, not unrealistic.

    That said, the business owner might have budgeted only a few thousand dollars. Clients like this are frequently overlooked and turned away because they don’t seem to offer lucrative opportunities.

    I think that a designer who works alone, or even in an agency, and has a solid system in place can make a great living working with clients just like this. With clear expectations and a rock-solid plan for getting it done, one doesn’t have to pass on such opportunities. Read more

  • 31 Mar

    Web designers and developers sacrifice countless hours and sleep sorting out clients’ objectives, audiences’ needs, brand continuity, page layouts, information architecture, navigation, functionality, cross-browser compatibility, accessibility — the list goes on. And then the web copy finally arrives.

    If the content is good, it conveys the right messages, and helps boost online presence, traffic and conversion rates.

    The client gets an attractive ROI, the designer is labeled a hero, and referrals flow.

    If the content misses the mark, it can damage or even destroy the website, and all that time and effort (not to mention credibility) goes down the toilet.

    So here’s an outline of common web copy culprits that kill websites, and how to spot and avoid them. Read more

  • 18 Mar

    In a highly competitive business environment, good communication is the engine of success.

    As a designer, your grasp of the art and science of social bonding is just as important as your ability to put pixels together.

    With social media so ubiquitous, much can be achieved… and overlooked. When sharing interests and experiences online is so easy, people put less effort into maintaining their relationships, thus shortening the average life of an interpersonal connection.

    A close look at the problem reveals that minimal effort can turn contacts into veritable relationships. Basic practices such as attentiveness, courtesy and friendliness can make each of your connections more meaningful and valuable. The advantages may be apparent or hidden, and they lead to client loyalty, referrals and a healthy public image.

    Here you’ll learn how to enhance your communication strategy and make the most of every connection by keeping a few simple principles in mind. Read more

  • 17 Mar

    There are a number of basic parts that any good design brief includes.

    Getting your clients to include each of these in their brief makes your job as a designer that much easier.

    A comprehensive, detailed brief becomes the guiding document for the entire design process, and spells out exactly what you, as the designer, need to do, and the constraints within which you need to do it.

    In this article we’ll examine the basics needed for a great design brief which should help ease your design work and avoid any problems with your clients.

    If you have any other tips, please share the below in the comments.

    Read more

  • 19 Jan
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    We all know the importance of fact-finding before starting any web design project.

    We can’t really get started on a project until we know exactly what’s needed, what the client wants, and who the site is aimed at. In fact, in most cases we can’t even create an effective proposal until we know those things.

    There are plenty of pages-long web design questionnaires out there. Some have forty, fifty, or even a hundred questions on them.

    The main problem with that, though, is that your clients or prospective clients are likely to rush through a questionnaire that long, leaving you with either inaccurate or incomplete answers.

    A shorter questionnaire with more in-depth questions can uncover a lot more about what the client wants and needs, and they’re a lot less likely to skim over it if the questions presented take up less than a page.

    Below are eleven questions you should ask your prospective clients before you get started on their project. They’re aimed at uncovering the root of what the project will entail without requiring you client to spend an entire workday answering questions. Read more

  • 20 Dec
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    Client relationships almost always start out really well. You’re both excited to be working together, they’re looking forward to a new site and you’re looking forward to creating something really amazing.

    Sometimes it stays this way throughout the process and the working relationship between web designer and client goes smoothly. Other times… not so much.

    One of the most frustrating things about client relationships going south is that you often feel like there was absolutely no way to have anticipated it.

    Sometimes this is absolutely true but the majority of the time there are little warning signs which you can pick up on very early and use to your advantage.

    Today we’re going to be looking at how to deal with the difficult situations which arise when the project doesn’t go quite as smoothly as everyone anticipated.

    Read more

  • 7 Dec
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    Working with clients is one of the most difficult parts of being a web designer.

    It’s a challenge which we face each and every day, regardless of whether we work in-house, as freelancers, or as agency owners.

    Some clients are great, while others leave us tearing our hair our and wondering why we felt the need to subject ourselves to this line of work.

    While some problems with clients can be put down to poor communication by both parties, many times we can identify clients which are going to be difficult before we even start working with them.

    Today we’ll take a look at seven ways to make sure you don’t end up as a regular contributor to ClientsFromHell.net. Read more

  • 22 Oct
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    Regardless of how smoothly your business may operate, no one is completely immune to criticism and controversy. With BP’s disastrous oil spill continuing to dominate the headlines almost three months after it took place, it’s becoming alarmingly clear that even the world’s most powerful and formerly respected brands can take a hit online.

    But what if you’re not a major brand – just a small online service provider? While failed projects and disastrous clients are unlikely to spread the word as far, they’re just as likely to cause a great deal of damage to your business.

    From minor fall outs to projects that didn’t quite go as planned, there are hundreds of reasons for formerly solid client relationships to turn sour.

    We’ve prepared this guide to help you respond to such situations. With Google’s dynamic search results pushing “scam” terms to the top of the ranks and speculation-friendly social media outlets giving almost any disgruntled client an outlet, monitoring your online buzz is more important than ever.

    The five strategies below can help you keep your name under control, and keep your clients from turning against you. Read more

  • 14 Oct

    If you’re a corporate designer, you don’t have to worry about things like how to bill your clients, as you’re likely either on salary or have a predetermined hourly rate and regular work schedule.

    But for freelancers, figuring out how best to charge clients for work completed can be a nightmare. After all, you want to charge clients a fair price, make a decent living, and get enough work so that you’re not struggling to find the next project.

    In the world of web design, there are two basic ways most designers charge: per hour or per project. There are advantages and disadvantages to each method, and there are situations where one method works better than the other.

    In this article, we’ve presented an overview of what’s involved in each method of charging, as well as what you need to consider when choosing a method. Read more

  • 15 Sep
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    Being a designer has never been easy. Working with clients, creative directors, marketing managers and other designers can take a toll on your patience and passion.

    It’s important, as a professional designer, to avoid practices that could hurt your career or the company you work for.

    Whether you work as a freelance designer or in a firm, avoid the following 15 bad habits that might be killing your design career.

    What other habits do you think should be avoided in your design career? Please let us know in the comments section. Read more

  • 2 Sep
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    The most obvious job for a web designer is working for a web design agency, but if you’ve never done that before… then how do you know what to expect? Is it even the right path for you?

    Setting foot in an agency for the first time can be daunting. It’s filled with people who have probably worked in the industry longer than you and who probably know a lot more than you.

    Perhaps you’ve just finished a degree and you’re looking for a first job, or maybe you’re about to go back to office life after a few years of freelancing under your belt.

    Either way, today we’re going to look at the ins and outs of agency life and what you can expect from it.

    We’ll also be asking other people in the industry for their experiences to get a broad overview of the entire subject.

    Read more

  • 13 Jul

    In previous articles, we discussed seven types of designers and seven types of developers.

    Designers and developers form two parts of the design trinity: the client completes it. You can have the technology to build something and the design to make it magnificent, but if someone doesn’t fund the project, it usually falls flat.

    No one has the time to do such a thing for fun. Designers and developers need clients to build their portfolio, sustain their lifestyle and grow and learn.

    Not all clients are difficult, so we’ll try not to stereotype. But in all honesty, the perfect client needs no introduction or description. The perfect client is rare, though not extinct.

    Today’s article focuses on seven types of clients who aren’t so perfect. You can decide for yourself which of them are the lesser evils. Read more

  • 29 Jun

    Almost every major web designer faces this dilemma at some point: either continue working with “mom-and-pop” style businesses, enjoying effortless marketing and relatively simple projects, or transition to working with larger businesses and reap the benefits of bigger budgets.

    It’s a question of experience, and with enough design work under your belt, new opportunities start to present themselves.

    The most difficult part for many is making the transition. The comfort of simple work and the ease of marketing yourself can make maintaining a small client network very tempting.

    You see the effort involved in pitching to a major client and you slightly recoil, worried that you’re not quite skilled enough, you’re not quite experienced enough and your business is not quite big enough. Read more

  • 6 Apr

    Almost everyone out there knows someone who’s a perfectionist, if they aren’t one themselves.

    Some people are perfectionists in only one aspect of their life (such as school or work) while others apply their perfectionist tendencies to every aspect of their lives.

    Perfectionism is often looked at by those who don’t share the same obsession as a negative personality trait. In reality, perfectionism has both positive and negative impacts.

    Learning to work within the constraints of being a perfectionist can lead to much higher productivity, but not working with those traits can lead to much lower productivity. Read more

  • 10 Dec

    If any assumption is safe, it’s that six months after launching a website (or sooner?), its owners will have a list of things they want to change, from minor typos to entirely new functionality.

    Is it possible to accept feature creep as a natural (or at least inevitable) process?

    Many websites begin to fail when their goals change or their scope expands.

    Feature creep sets in when a client asks for one tiny adjustment that takes only a minute… and then never stops making requests.

    Accepting feature creep as a natural process requires an ability to distinguish between a genuine need and a run-away imagination or “Wouldn’t it be great if…” Read more

  • 9 Jun

    In over 10 years of freelancing I’ve had the fortune, and sometimes misfortune, of working with some unusual clients.

    While each client is a unique individual, I’ve found that many characteristics and behaviors are similar from client to client.

    Most of my clients are typically small business owners in the US.

    If you are working with a different type of clientele, your experience may differ, but probably not by too much.

    It’s my hope that in learning this information you’ll be able to make better preparations and decisions for yourself and your business. Read more

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