Turning demographics into flesh and blood
You’ve got the demographics down — age, gender, ethnicity, income — so what else do you need? A lot more. Personas go above and beyond demographics, they become actual characters. You want them to be individuals with names and personalities, not statistic-based groups. A persona that’s nothing more than a list of requirements will fall flat. We’re looking for something more multidimensional. The dual purpose of personas is as both documentation for your team and as another person in the room when making design decisions. For example, if your persona prefers the search box to navigate websites, then your search box must be prominent in the UI. Likewise, if a persona says that they dislike banner ads, your website should use more contextual links instead. The persona’s in the details. You want to create realistic people with realistic behaviors based on your target audience. Justin Smith, UX Architect for Cartoon Network, recommends adding enough details so that you can understand the user’s mindset, desires, and the tasks they will perform. When creating a persona, Smith suggests you:- Name the persona — giving the persona a real name (not something vague like “young twenties hipster”) will make them feel more real, which is the point. If you like, you can give them a nickname based on their behavior, such as “Sam the Searcher”. Later on, you can even design specific calls to action to appeal to each segmented persona.
- Give them a job title, and be specific — surveys can be very helpful for capturing this data. For example, Buffer conducted a survey which showed a large percentage of users are small business owners. They then used this information to create a specific “SMB” persona. Make sure to include the role and the company.
- Add personal details — get deep into the psychology of your persona so you know why they make their decisions. What are their fears? What are their goals? Use metrics tools for demographics, but psychographics will have to rely on your own mental problem solving.
- Capture their level of optimism vs. cynicism — continuing from the previous point, this lets you understand the spectrum of expectations of your users. Optimistic users expect your system to accomplish their tasks, while cynical users can actually help improve your site. (What error states and security measures do you need?)
Don't make up personas only from demographic and psychographic data. Instead, focus primarily on your target audience's behaviors. The more people you visit, the more likely your personas will reflect real audiences and produce the great design insights you seek.Spool later suggests that your team conduct a round of field research before attempting a persona project. In his own observations, he noticed that one common similarity in all successful design teams is that they all conducted their own research as part of the project. The failed teams did not. The reasoning that the entire team be involved is simple: everyone should be using the personas throughout the entire process. The more familiarity they have with the personas from the onset, the more likely it will be that the team hits the mark. A great way to stay on point when developing personas is by conducting segmented interviews. Interviewing existing customers, prospects, and referrals will allow you to inject true-to-life data into your personas. If you’re looking for some specific guidelines, use a persona template.
Proof of persona power
So is all this, technically unnecessary, work really worth it? According to a 2005 study by Ursula Dantin of the University of Auckland in New Zealand, it certainly is. Dantin proved with scientific finality that using personas creates more effective UI designs. She designed the study to sample two small education-based software systems: Cecil, a custom-designed enterprise learning management system developed and used by her school; and Turnitin.com, a website that many consider the standard in online plagiarism detection due to its use by thousands of institutions in over 50 countries. Her research confirmed what veteran UI designers always suspected: personas make a big difference in the design process. As Dantin states in the analysis of her study’s data:Identifying personas and performing their tasks helped introduce clarity and accountable reasoning into the UI evaluation process. Using personas in combination with Nielsen usability heuristics was not time consuming and required no additional software applications. This suggests that personas are an inexpensive yet effective option for UI design. Even after implementation, personas can be a valuable tool to assess usability and pinpoint areas for improvement.It’s true that personas require a lot of effort that may seem extraneous and better spent on actual development, but it’s that extra effort that takes your web UI design to the next level. Even outside of Dantin’s study, UI experts generally swear by personas and their usefulness.
Creating a cast of characters
Personas are a good starting point, but they are only one part of the user research puzzle. While we want to flesh out the past behaviors, mentalities, and demographics of our users, the next logical step is mapping out their actions. That’s exactly why Alan Klement, Researcher at the Rewired Group advises that you turn a persona into a character by including purchasing events and situations. I agree with his sentiments, and think that this extra step is especially helpful if you don’t have the resources to dive really deep into users with something comprehensive like an experience map. As you can see above, a character (as opposed to a persona) is someone who:- has certain motivations, worries, fears (just like a persona);
- experiences purchase-progress events (deeper look at motivating events and even competitors);
- runs into purchase-progress situations (creates the context for the purchase-progress events).
Jerry Cao
Jerry Cao is a content strategist at UXPin — the wireframing and prototyping app — where he develops in-app and online content. To learn the methods, tools, and processes of UX prototyping, download the free The Guide to Prototyping.
Read Next
10+ Best Resources & Tools for Web Designers (2024 update)
Is searching for the best web design tools to suit your needs akin to having a recurring bad dream? Does each…
By WDD Staff
3 Essential Design Trends, April 2024
Ready to jump into some amazing new design ideas for Spring? Our roundup has everything from UX to color trends…
How to Plan Your First Successful Website
Planning a new website can be exciting and — if you’re anything like me — a little daunting. Whether you’re an…
By Simon Sterne
15 Best New Fonts, March 2024
Welcome to March’s edition of our roundup of the best new fonts for designers. This month’s compilation includes…
By Ben Moss
LimeWire Developer APIs Herald a New Era of AI Integration
Generative AI is a fascinating technology. Far from the design killer some people feared, it is an empowering and…
By WDD Staff
20 Best New Websites, March 2024
Welcome to our pick of sites for March. This month’s collection tends towards the simple and clean, which goes to show…
Exciting New Tools for Designers, March 2024
The fast-paced world of design never stops turning, and staying ahead of the curve is essential for creatives. As…
Web Tech Trends to Watch in 2024 and Beyond
It hardly seems possible given the radical transformations we’ve seen over the last few decades, but the web design…
By Louise North
6 Best AI Productivity Apps in 2024
There’s no escaping it: if you want to be successful, you need to be productive. The more you work, the more you…
By Simon Sterne
3 Essential Design Trends, February 2024
From atypical typefaces to neutral colors to unusual user patterns, there are plenty of new website design trends to…
Surviving the Leap from College to Real-World Design
So, you’ve finished college and are ready to showcase your design skills to the world. This is a pivotal moment that…
By Simon Sterne
20 Mind-Bending Illusions That Will Make You Question Reality
Mind-bending videos. Divisive Images. Eye-straining visuals. This list of optical illusions has it all. Join us as we…
By Max Walton