
7 Tips for Transforming CX with Live Chat
Not so long ago, customers only had a couple of ways to interact with brands. If you had an issue with a product or service, you could reach out through the customer service phone number or send an email. Occasionally, sites would introduce dedicated forms on their website that allowed consumers to send support tickets straight to the service desk – but that was it. The problem with this kind of service was all the waiting. Send an email or...