1. Declutter your interface
As with most other design instances, decluttering is the first step. Mobile shopping experiences are best when the focus is put on the products alone. Let the user browse through your inventory freely by getting rid of unnecessary junk like excess navigation, excess information, or excess promotions. Forever21’s app is a wonderful example of what not to do. Their app has a lot of navigation options like breadcrumbs or a sole back button in a horizontal tab. It’s a waste of space. Their navigation is a disaster too. It’s hard to use, as it focuses on “Lookbooks”, promotions and taking selfies instead of allowing the user to just shop. Clean it up!

2. Provide quality photos
Mobile devices, especially phones, have tiny screens. Product photos should not be even tinier; the products need to be seen in detail. If photos are pixelated or small, it will annoy shoppers. Shopping on a mobile device is difficult enough as it is. Embrace the limitations by focusing on your products through big and beautiful photos. Fancy is a wonderful app for discovering cool products. In their mobile app they showcase the various products with a big full-width square image. It’s a great experience browsing through their app as you can clearly see an item being displayed. More importantly, the majority of the photos are high quality, and each item is presented well. The lighting, the composition and the overall quality of images is high enough that, as a user, it makes me want to keep browsing.

3. Don’t make me log in to shop!
For some reason, in order to browse and shop on mobile apps the user is often required to log in. It’s a very strange thing to do, as you don’t see this on desktop websites at all. Simply don’t do it. Allow the user into your app so they can browse first. It’s such an inconvenience to ask them to sign up for an account up front. Rue Lala and Wayfair, are just two apps that won’t let a user into their app before singing up or logging in first. It’s a bit easier to by pass this gate if you already have an account but it still makes no sense to ask for this. Let a user see what you’re selling first, then worry about them logging in, as it can still pose issues when people don’t recall their information. It’s a truly unnecessary roadblock as people who can see your products are significantly more likely to purchase something then ones who never get to see them because they never got into your app in the first place. If someone put in enough effort to download your app, let them actually use it.
4. A clear basket and an easy checkout
Once someone decides to buy something in your app, it’s important you let them check out with the utmost ease. Make sure that the process, from adding an item to the basket, to confirmation of their order, is a seamless, and mindless experience. It’s crucial not to annoy a user when they are trying to check out. At this point they have decided to buy your product so let them do exactly that by eliminating obstacles and focusing on ease of use instead. Gilt is another app that doesn’t fully understand what it means to provide an easy experience for the user. When you choose to add something to your basket you are asked to log into an account — or sign up for one. The item isn’t added to the basket, not until you are logged in. It makes absolutely zero sense. It doesn’t stop there, either; when you tap on the basket icon you are again prompted to log in. Don’t make things harder or confusing for the user. At least wait until the user decides to check out to ask for this information.

Conclusion
Improving the mobile shopping experience is possible. The best thing you can do for your app is to declutter it and to focus on your products. After all, a user is using your app to browse through your goodies as it is. Make sure you provide a simple, easy, and seamless experience for them. The easier it is for a user to buy a product the likelier they are to buy it, no?Paula Borowska
Paula is a freelance web designer who documents her travels with photos and words. She works with small companies to help them create products that change the lives for their customers all in the hopes of gaining more customers and retaining their current ones longer.
Popular Posts
Read Next
Exciting New Tools for Designers, November 2023
We’ve got a mix of handy image helpers, useful design assets, and clever productivity tools, amongst other treats. Some…
The Dangers of Doomscrolling for Designers and How to Break Free
As a creative professional, navigating the digital realm is second nature to you. It’s normal to follow an endless…
By Louise North
From Image Adjustments to AI: Photoshop Through the Years
Remember when Merriam-Webster added Photoshop to the dictionary back in 2008? Want to learn how AI is changing design…
By Max Walton
3 Essential Design Trends, November 2023
In the season of giving thanks, we often think of comfort and tradition. These are common themes with each of our three…
30 Obsolete Technologies that will Perplex Post-2000s Kids
Remember the screech of dial-up internet? Hold fond memories of arcade machines? In this list, we’re condensing down 30…
15 Best New Fonts, October 2023
We’re entering the final quarter of 2023, and even in the pre-holiday lull, there are still plenty of fonts to get…
By Ben Moss
Progressive Web Apps (PWAs): Unlocking The Future of Mobile-First Web Development
There are over 5.4 billion mobile users today, meaning that over 68% of the population tap into an online business via…
The 12 Most Controversial Ad Campaigns of the 21st Century
How far would an organization be willing to go for the chance to generate a little extra buzz? In this list, we're…
By Robert Reeve
20 Best New Websites, October 2023
The Bento trend is still going strong: In some cases, we see this extend to the layout, but many more are picking…
Exciting New Tools for Designers, October 2023
This month, we have a whole bag of goodies for designers, developers, and designevelopers alike. (Yes, we did just make…
The 10 Most Successful Rebrands of All Time - Ranked
We’re all familiar with rebrands going wrong, but what happens when they go right? From McDonald’s health kick to…
By Max Walton
3 Essential Design Trends, October 2023
Every now and then, website design trends can leave you scratching your head. This month’s collection includes some of…