Redesigning from scratch
To begin, redesigning from scratch should not always be avoided. On occasion, a company can inherit a product simply for the user base, domain name, or because they see the potential to completely re-engineer the product from the ground up, into something completely different. One example of a product that completely redesigned from the ground up is Bebo. What was once a fast-growing social network has since become multiple new products as a result of complete redesigns. In its latest relaunch, it has been developed into a messaging app, somewhat reminiscent of Slack.
- Does my vision for the product clash considerably with the current design and framework?
- Is the current product posing multiple substantial design and UX issues for users?
Redesigning in iterations
For most cases, this should be the route to take. By continuously iterating on a product, you avoid alienating the current user base by by slowly but surely introducing new UI and UX enhancements with each version. This is a lot easier to digest for users, and typically helps avoid having them move to competitors. It also allows for the removal of a feature if proven not to be effective or useful for new and existing users. Redesigning in iterations can also often result in the best possible product. When you are constantly redesigning from the ground up, it eliminates the positive effects of stepwise refinement. Take Google’s core search product, for example. I’d argue they have never redesigned completely, and instead continuously iterated over multiple decades. With Google, they have an incredibly complex product, but a simple interface, and have iterated upon this in small steps to the point now where the product is extremely refined, powerful, and easy to use. Another such example is InVision. A few years ago, they could have completely wiped the design which was looking tired and outdated. Instead of building something new with the latest short-term style trends, they chose to iterate on the current version one step at a time with the outlook of creating one of the finest design industry tools. All the while, they kept existing users satisfied by not overhauling every feature and layout.

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