What Web Designers Can Do to Help Brands Build Trust
Transparency and trust go hand-in-hand in the minds of consumers. A report from SproutSocial provides additional insight into why it’s so important to them. Although the report focuses on transparency in social media, at its core it’s looking at how brand transparency translates into consumer trust. Here is one of the key takeaways:![SproutSocial Report - Build Trust with Transparency](https://www.webdesignerdepot.com/cdn-origin/uploads/2020/01/SproutSocial-Report-Build-Trust-with-Transparency.png)
![SproutSocial Report - What Is Transparency](https://www.webdesignerdepot.com/cdn-origin/uploads/2020/01/SproutSocial-Report-What-Is-Transparency.png)
1. Be Clear About the Solution First Thing
53% of consumers define brand transparency as clarity. And what better way to be clear than to address their pain and provide your solution right away? In fact, you could take a page out of RE/MAX’s book and take all other distractions out of the way:![RE-MAX - Search Banner](https://www.webdesignerdepot.com/cdn-origin/uploads/2020/01/RE-MAX-Search-Banner.png)
2. Openly Display Customer and Client Reviews
One of the problems with displaying testimonials on a website is that the clients’ words are filtered through the company before they reach prospective clients’ eyes. In addition, brands obviously only want to share the most flattering of reviews, which can lead to some deception (whether intentional or not). More than anything, consumers want brands to be open (59% of those surveyed defined transparency as openness). So, we need to do away with these overly flattering portraits of brands and start being more honest with prospects. For service-based businesses, the solution is simple:- Encourage clients to leave reviews on the company’s Google or Facebook business page. You can put a link to those pages on the website so visitors see that honest reviews are welcome.
- Use a reviews widget to display your online reviews — the good and the bad — on your website.
![Olay - Customer Reviews](https://www.webdesignerdepot.com/cdn-origin/uploads/2020/01/Olay-Customer-Reviews.png)
3. Maintain Integrity When It Comes to Data Collection
Privacy has been a major concern for consumers for years. But companies (and their web developers) found a solution amidst the release of GDPR: the cookie consent bar. The only problem is that the cookies consent request was everywhere. And as tends to happen with consumers, banner blindness has led to more and more visitors ignoring those requests and clicking “OK” or “Allow” simply to get them out of the way. Blind acceptance of a website’s privacy policies is not good for the brand nor the consumer. So, what some websites do now to appeal to the 23% of people who consider integrity the most important part of transparency is this:- Use just-in-time privacy notices that display only when visitors are about to share their information.
- Include a “Do Not Sell My Personal Data” link at the bottom of websites as Tide does.
![Tide - Data Statement](https://www.webdesignerdepot.com/cdn-origin/uploads/2020/01/Tide-Data-Statement.png)
![Tide - User Cookie Preferences](https://www.webdesignerdepot.com/cdn-origin/uploads/2020/01/Tide-User-Cookie-Preferences.png)
4. Be 100% Honest About Pricing and Other Fees
It’s not always easy for consumers to decide what they’re going to spend their money on, what with the variety of options and distractions suggesting it might be better spent elsewhere. So, when your website provides pricing that seems too good to be true, don’t be surprised when they abandon the purchase when they discover it really is. With 49% of consumers equating transparency with honesty, you can expect unexplained discrepancies between the ticket price and the price at checkout to cause issues for your brand. When designing product-related pages on an ecommerce site, consider the best way to inform your shoppers without compromising the on-page experience. Ticketmaster, for instance, does an amazing job of this. For starters, this pop-up is what visitors see before they ever get a chance to look at ticket prices for upcoming NFL playoff games:![Ticketmaster - Price Notice](https://www.webdesignerdepot.com/cdn-origin/uploads/2020/01/Ticketmaster-Price-Notice-1.png)
![Ticketmaster - Fees](https://www.webdesignerdepot.com/cdn-origin/uploads/2020/01/Ticketmaster-Fees.png)
![Ticketmaster - Pricing and Refunds Policies](https://www.webdesignerdepot.com/cdn-origin/uploads/2020/01/Ticketmaster-Pricing-and-Refunds-Policies.png)
![Ticketmaster - Order Details](https://www.webdesignerdepot.com/cdn-origin/uploads/2020/01/Ticketmaster-Order-Details.png)
Transparency and Trust: Making the Connection for Your Clients
It’s understandable why consumers want to give their money to trustworthy brands. There are just too many options out there today. Why should a purchase ever require a deep-dive analysis into every company, every option, every product or service? By finding brands they can trust, their lives become much easier. As a web designer, you have an important role to play in bringing prospective customers or clients to that conclusion. Featured image via Unsplash.WDD Staff
WDD staff are proud to be able to bring you this daily blog about web design and development. If there's something you think we should be talking about let us know @DesignerDepot.
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